Terms & Conditions
Service Policies
Nashville Neat Freaks reserves the right to modify, update, or change these terms and conditions at any time without prior notice. It is your responsibility to review the terms periodically for any updates or changes. Your continued use of our website or services after any modifications or changes constitutes your acceptance of the revised terms.
Any disputes arising from or relating to the use of Nashville Neat Freak’s website or services shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles. You agree that any legal action or proceeding arising out of or related to these terms and conditions shall be filed exclusively in the state or federal courts located in Hermitage, Tennessee, Davidson County, and you consent to the personal jurisdiction and venue in such courts.
Please consult with a legal professional to ensure that you fully understand your rights and obligations under these terms and conditions, as well as any applicable laws and regulations.
Cancellation and Rescheduling Policy
We understand that sometimes you might need to cancel, reschedule, or skip your cleaning service. If you need to do this, please let us know as soon as possible. You can make changes online at NashvilleNeatFreaks.com, by emailing hireneatfreaks@gmail.com or by texting 615-669-3317
We have a no refund policy. You have the option to reschedule at any time. Your original payment is valid within 60 days of the original scheduled date. If you reschedule later than 60 days from the original scheduled date, you will lose your original payment.
If you cancel your service at any time, or if our team can’t access your home, or if the condition of your home is different from what was agreed upon, you’ll be charged the full price of the cleaning.
Canceling a rescheduled appointment will result in 100% of the payment being forfeited as the cancellation fee.
Please avoid rescheduling with the intent to cancel in the future, as this will result in client forfeiting their full payment to Nashville Neat Freaks for their original scheduled clean.
We try our best to fit your schedule, but to keep things running smoothly, we have a rescheduling policy for recurring subscription services:
First reschedule: no fee
Second reschedule: $25 fee on top of the original price
Third+ reschedule: $75 fee on top of original price
Your future cleanings will stay the same unless you tell us otherwise. To stop your regular cleanings, you can do it online at nashvilleneatfreaks.com, email us at hireneatfreaks@gmail.com, or text (615)-669-3317.
Please note that our recurring services come at a discounted rate. If you cancel or skip after just one cleaning, you’ll be charged our regular One-Time Cleaning rate. This also applies if you skip more than two services in a row.
Access Policy
The most preferred and convenient methods for granting access to your residence are to meet a Nashville Neat Freak at the residence, or grant remote access. If you have an alarm system, please provide access details or diary remotely. If our team is unable to gain access to the service area in or on a property within 20 minutes of checking in due to the client, a lockout fee of $150 will be added to the final service.
Access to the home MUST include proper access heating, cooling and ventilation, working utilities and running water.
Health & Safety Policy
At Nashville Neat Freaks, the safety and well-being of our team members is our top priority. We are committed to maintaining a safe working environment and will not tolerate hazardous conditions in any home we service.
Hazardous Environments: If a home is found to be in a condition that poses health and safety risks—including, but not limited to, the presence of drugs, paraphernalia, blood, feces, dead rodents, or any other hazardous substances—we reserve the right to stop our services immediately. In such cases, we will not provide a refund, as we must respect the time and safety of our team.
Misrepresentation of Cleanliness: If we are misled regarding the level of cleanliness or the condition of the home prior to service, we reserve the right to refuse service without a refund. It is the client’s responsibility to provide an accurate description of the home's condition. Check out this page to learn more how to prep for our arrival.
Service Refusal: We have the right to refuse service in any situation that we deem unsafe. We appreciate your understanding as we prioritize the health and safety of our team.
Client Responsibility: Clients are expected to ensure that the environment is safe for our team to work in. We recommend that all hazardous materials be removed prior to our arrival.
Payment Policy
Nashville neat Freaks accepts all major credit cards, and full payment is due on or before the day of your cleaning service. Your credit card information is kept on file and is encrypted and secured. A hold may be placed on your card 24 to 72 hours before your scheduled service. Your account will be charged the balance due, plus any fees, costs for additional time requested, costs of additional tasks requested, and add-on services, on the day of your cleaning to the card on file, unless you have pre-arranged an alternative form of payment with Nashville Neat Freaks in writing to hireneatfreaks@gmail.com or with a Nashville Neat Freak via text at (615)669-3317. Please note that there is a $35 fee for any returned checks.
Tipping Policy
Tipping is optional and not required. It is solely at the discretion of the customer to provide a tip to our cleaning staff as a gesture of appreciation for their hard work and excellent service. Any direct payments to Neat Freaks will be assumed as gratuity and not as payment for the original service.
Client Conduct
At Nashville Neat Freaks, we expect all clients to treat our staff with respect and professionalism. Harassment, discrimination, or any form of abusive behavior towards our agents, employees, contractors, or subcontractors will not be tolerated. It is the responsibility of clients to provide a safe and appropriate working environment during service visits.
Non-Solicitation
We have a strict policy against clients soliciting services directly from our agents, employees, contractors, or subcontractors. Engaging in hiring or attempting to hire our personnel outside of our official channels is strictly prohibited. Requests for specific cleaners should be made through Nashville Neat Freaks directly, ensuring proper scheduling and service coordination.
Penalty for Non-Solicitation Violation
If a client is found to have solicited services directly from our staff, resulting in the staff member accepting private work outside of Nashville Neat Freaks, the client will be subject to a penalty fee of $500. This fee covers the costs associated with the breach of our service agreement and the disruption of our business operations. By engaging our services, you agree to adhere to this policy and understand that violations will result in the stated penalty.
Refusal of Service
Nashville Neat Freaks reserves the right to refuse, reschedule, alter, cancel, and/or terminate service if a client engages in conduct that violates our policies, is unlawful, or poses a risk to our staff or their well-being. This includes failure to comply with payment obligations, mistreatment of our staff, misrepresentation of services, or creating an unsafe environment. We strive to provide a respectful and inclusive service experience, and any behavior contrary to these principles may result in the refusal of service.
Payment Method
Nashville neat Freaks accepts payments for services rendered through electronic means only. We do not accept cash payments for services. Customers can make payments using credit cards, debit cards, or other forms of electronic payment methods, as specified by our invoicing or billing processes.
Reason for Not Accepting Cash Payments
For security and transparency reasons, we have implemented a policy of not accepting cash payments. This allows us to maintain accurate records of all transactions, ensures the safety of our crews, and minimizes the risk of theft or loss of cash.
We appreciate your understanding and cooperation with our policies. Should you have any questions or concerns, please feel free to contact our customer service team for further assistance at (615)-669-3317
Scheduling
We aim to have the same Neat Freak cleaner clean your home or office regularly, however, it isn’t guaranteed. Nashville Neat Freaks may occasionally provide a replacement cleaning professional, alternate days and times, subject to availability. Our arrival window is generally 2 hours to account for traffic, weather, and any unforeseen events. When booking with Nashville Neat Freaks, we aim to arrive at your specified time using the number of Neat Freaks you request and appreciate your flexibility in regard to scheduling labored services when this is not possible.
24 Hour Happiness Guarantee
Cleaning services are personal and human performed. We realize that occasionally an area may not be cleaned to your satisfaction. While we are unable to offer a refund, Nashville Neat Freaks will happily re-clean any area that you are not satisfied with that was included in your original order. Let us know of issues or concerns within 24 hours of your cleaning and we will do our best to make it right. We cannot guarantee mold removal or extras added during time of originally schedule service.
Refunds
While we are unable to offer a refund, Nashville Neat Freaks will happily re-clean any area that you are not satisfied with that was a part of your original order. If a re-clean is not possible or unable to be completed in 7 business days, Nashville Neat Freaks will offer complimentary service credit for up to 2 hours, added in the form of an account credit which can be used for up to 60 days from the date of service at Nashville Neat Freaks. Email us at hireneatfreaks@gmail.com detailing any issues or concerns within 24 hours of your cleaning and we will do our best to make it right. We cannot guarantee mold removal or extras added during time of originally schedule service.
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​Please note that if service is canceled with less than 24 hours notice, OR we are unable to access the home upon arrival, OR we are turned away at the door, a cancelation/lockout fee of $150, or equal to half the service, whichever is greater, price will be charged to the credit card on file.
By accessing or using the Nashville Neat Freaks website or services, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions. If you do not agree with any part of these terms and conditions, please do not access or use our website or services.